Article 1: Purpose
The general terms and conditions of sale described below detail the rights and obligations of Home Guitare and its customers in connection with the sale of the following goods: products derived from the Humanation brand.
Any service provided by Home Guitare implies the buyer’s unreserved acceptance of these general terms and conditions of sale.
Article 2: Product presentation
The characteristics of the products offered for sale are presented in the “Shop” section of our website. The photographs do not fall within the scope of the contract. Home Guitare cannot be held liable if errors have occurred. All texts and images presented on the Home Guitare website are reserved, for the whole world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.
Article 3: Period of validity of offers to sell
The products are offered for sale until the stock is exhausted. In the event of an order for a product that has become unavailable, the customer will be informed of this unavailability as soon as possible, by e-mail or by post.
Article 4: Product Prices
The “Shop” section of our website indicates the prices in euros all taxes included, excluding shipping costs. The amount of VAT is specified when the customer selects a product and the shipping costs appear on the screen at the end of the customer’s selection of the different products.
Home Guitare reserves the right to modify its prices at any time but the products ordered are invoiced at the price in effect at the time the order is placed.
The proposed rates include the discounts and rebates that Home Guitare will grant in view of its results or the buyer’s assumption of responsibility for certain services.
No discount will be granted in the event of early payment.
Article 5: Order
The customer validates his order when he activates the link “Confirm your order” at the bottom of the page “Summary of your order” after having accepted these conditions of sale. Before this validation, it is systematically proposed to the customer to check each of the elements of his order; he can thus correct any errors.
The company Home Guitare confirms the order by e-mail; this information includes all the elements of the order and the customer’s right of withdrawal.
The data recorded by Home Guitare constitutes proof of the nature, content and date of the order. This is archived by Home Guitare under the legal conditions and deadlines; the customer can access this archiving by contacting the Customer Relations department.
Article 6: Payment terms and conditions
Payment of orders by credit card.
Article 7: Withdrawal period
The Purchaser has a period of fourteen clear days, as from the receipt of the products, to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, if necessary, of the return costs. If the fourteen-day period expires on a Saturday, Sunday or a public holiday or non-working day, it shall be extended until the next working day.
In the event of exercise of the right of withdrawal, the company shall reimburse the Purchaser for all sums paid, as soon as possible and at the latest within fourteen days following the date on which this right was exercised.
Article 8: Delivery
All products are delivered without any guarantee as to delivery times, except for deliveries to private individuals. The delivery deadline varies according to their address. It is fixed, for an address in metropolitan France, on the day of payment + 5 working days.
Article 9: Customer relations – After-sales service
For any information, question or complaint, the customer can contact the Customer Relations Department of Home Guitare from Monday to Friday, from 9 am to 6 pm.
Address: 53, Rue Etienne Marcel / 42300 Roanne
Contact: Thibault Brossard